The frontdesk is open, depending the season, from 8 to 10 am and from 2 to 8 pm.
Check-in from 4.00 pm to 8.00 pm MAXIMUM – Check out from 7.30 to 10.00 am.
For an arrival after 8pm call us directly to see if this is possible.
Late arrival costs may be passed on or arrival refused, but the full amount of the stay will be due if we have not been informed 48 hours before arrival or if you have confirmed a non-cancellable non-refundable reservation.
Late check-out on demand till 1.00 pm – with extra charge.
Breakfast is not included in the rate. Served from 7.30 am.
Non smoking hostel.
Pets are not allowed.
Hostel and Cancellation Policies
For direct reservations (SHARE & Cheers ! Hostel website, email, Facebook, phone) :
You can cancel without any fees your reservation 2 days prior to your arrival (for instance, if your reservation is on April 12th, you have until April 9th 11:59 PM to cancel). If you cancel later or no show, the total amount of your stay will not be refundable. The hostel will process the payment on the credit card used for the reservation of the total amount of your stay.
For third-party reservations (Hostelworld and Booking) :
You can cancel without any fees your reservation 2 days prior to your arrival (for instance, if your reservation is on April 12th, you have until April 9th 11:59 PM to cancel). If you cancel later or no show, the total amount of your stay will not be refundable. The hostel will process the payement on the credit card used for the reservation of the total amount of your stay.
For all non-refundable reservations :
Non-refundable – You will be charged the total amount of your stay if you cancel your booking.
Prepayment : You will be charged a prepayment of the total amount of your stay on the credit card used for the reservation at any time.
IMPORTANT INFORMATION REGARDING GROUP CANCELLATION POLICY
If you make a booking for more than 7 people, our group cancellation/modification policy applies. 50% deposit is due on booking and is non-cancellable and non-refundable. The full cost of the stay must be paid 30 days prior to arrival. Therefore, if you cancel or reduce your reservation within 30 days prior to the check-in date, the entire stay is due. No refunds possible.
The “made beds upon arrival” option is compulsory for school / student group.
/!\ In all cases, the hostel cannot be held responsible in case of an event beyond its control. No refund will be possible if you cancel your stay. Be free to take out your own cancellation insurance.
Terms and Conditions
Prices & Taxes
Prices included VAT (10%) and city Tax (0.50€ per adult and per night).
Our service means sheets provided but beds to be made. Laundry costs of € 20 will be charged per bed not made.
Towels and hygiene products are not included in the price. Optional bookable breakfast at check-in.
Payment is made at check-in. In the event of virtual payment, commission costs may be passed on.
The bank card used for the reservation serves as a guarantee for the reservation. A bank authorization is made to the bank which can block the amount. This authorization is lifted when we receive payment on site.
Payment accepted on arrival : Credit/Debit card (VISA Mastercard Maestro), Cash (EUR) excepted banknote above 50 € not accepted.
Please note that payment by cheque is not allowed.
Deposit & ID
A valid ID (Passport, ID Card, Driving Licence) will be requested at check-in. It can be kept as a deposit or 5 € cash deposit will be provided to us.
A deposit by credit card may also be requested for private rooms.
Groups bookings (+7pers.) must be done directly by email contact : email@example.com
Do not book online – special group conditions –
Booking of several beds in dorms
Booking of several beds in dorms do not ensure you all beds will in the same dorm.
Do not hesitate to contact us by email to specify if you want to share your dorm with someone else especially.
We don’t accept reservation from minors under 16 travelling alone. Minors must be accompanied by an adult to stay in private room. Minors are not allowed in dorms.
Minor from 16 to 18 must show an signed authorization from their parents + copy of parents ID.
Top bunks are not adapted for child under 6.
Non smoking hostel
It is forbidden to smoke in the hostel : dorms & common spaces. Do not touch the smoke detectors.
In case of the fire safety system being triggered: € 150 of costs will be due per trigger as compensation + the amount of overnight stays necessary for cleaning the dormitory and preventing its relocation.
Video protection equipment : 24h/24
Litigation : in the event of a dispute, the Rouen Commercial Court is defined as the competent authority.
Use of Personal information
Personal information collected in our system will not be shared with anyone outside the Hostel.
According to the « informatique et libertés » french law dated 6 january 1978 and amended, you have an access and modification right regarding your personal information.
You can access the aforesaid information by contacting: firstname.lastname@example.org
For further information, you can visit the CNIL website.